One text starts it. A local pro finishes it.

Here is what actually happens — for the homeowner who texts, and for the company that gets the job.

If you own the home

You text one contact. That is the whole thing.

  1. 1

    Text it like you would a friend

    Say what is wrong in plain language. No forms, no categories to pick, no app to download. If ProPal needs to know more, it asks.

  2. 2

    A local pro gets it

    ProPal works out what the job is and sends it to a vetted local professional who covers your address and does that kind of work.

  3. 3

    They contact you directly

    The pro texts or calls you from their own phone, and you arrange the work between you. ProPal steps out of the way.

  4. 4

    One follow-up, then quiet

    After the job is marked complete, ProPal comes back once to ask how it went. That is the only time you hear from us unasked.

ProPal

Text message

If you run the company

You hand out a number and answer your phone.

  1. 1

    You get your own number

    A local number that belongs to your company. Hand it out instead of your own, and anyone who texts it is attached to you from then on.

  2. 2

    You set where you work, and when

    An address, how far you travel from it, which services you offer there, and your hours for each day. Add as many locations as you dispatch from.

  3. 3

    Jobs arrive as a text

    You get the job and the customer’s number. Reply YES to take it or PASS to send it on. An emergency holds for 7 minutes and everything else for 15, then it moves to the next pro.

  4. 4

    You talk to the customer yourself

    No inbox to live in and no thread to check. It is your phone, your conversation, and your customer.

What it costs

A flat monthly rate for each location, set by the services you enable there. Every job from your own customers is included.

A job from a customer who is not yours costs $5 to accept, taken from a prepaid credit balance. Passing on it costs nothing.

Questions people ask

What does it cost a homeowner?
Nothing. There is no fee, no subscription and nothing to buy. Providers pay to be part of ProPal; you are not the customer being charged.
Do I need an app?
No. ProPal is a phone number you save as a contact. Everything happens in your normal text messages, on any phone.
Can I ask for a specific company?
Yes. Name them, and if they cover that job at your address ProPal offers it to them first.
What if there is nobody available for my job?
A request only reaches a company that covers your address and does that kind of work, so coverage is being built area by area and trade by trade. There are places and services ProPal cannot reach yet.
Who are the professionals?
Local companies that have signed up, told us which trades they are licensed for, and set the area they serve. Requests only reach a company that covers your address and does that kind of work.

Give customers the one contact worth keeping.

Nothing about how you work has to change, but how you acquire, retain and communicate with customers gets a whole lot smarter.